Privacy Policy

Thank you for your interest in Teelub. In the following, we will inform you in detail about the processing of personal data when using this Website. Personal data means all data that can be personally related to you.

This privacy policy sets out how Teelub uses and protects any information that you give Teelub when you use this website. Teelub is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

1. Collection of personal data when you visit Teelub

1.1 Log files

When you visit Teelub for informational purposes but don’t register with us, create an account, order something, or otherwise deliberately transfer information to us, we collect information from your browser to help us serve our websites to you.

What we collect:

• IP address,
• date and time of the request,
• time zone difference to Greenwich Mean Time (GMT),
• name of the requested file,
• access status/HTTP status code,
• volume of data transferred,
• the page from which you came to visit us,
• your operating system and its interface,
• your browser type and the language and version of the browser software.

The data is technically necessary for us to display our website to you. It is also evaluated to make the website user-friendly and to ensure stability and security.

1.2 Cookies

We also use “cookies” on our sites. Cookies (also called web cookies, Internet cookies, browser cookies, or simply cookies) are small blocks of data created by a web server while a user is browsing a website and placed on the user’s computer or other devices by the user’s web browser. Cookies are placed on the device used to access a website, and more than one cookie may be placed on a user’s device during a session.

Cookies serve useful and sometimes essential functions on the web. They enable web servers to store stateful information (such as items added in the shopping cart in an online store) on the user’s device or to track the user’s browsing activity (including clicking particular buttons, logging in, or recording which pages were visited in the past). This helps us to make our website more user-friendly and effective overall. The legal bases for this are your consent and our legitimate interests.

We use session cookies, persistent cookies, and third-party cookies.

Session cookie (also known as an in-memory cookie, transient cookie or non-persistent cookie) exists only in temporary memory while the user navigates a website. Session cookies expire or are deleted when the user closes the web browser. Session cookies are identified by the browser by the absence of an expiration date assigned to them. For example, this lets you store certain information you have entered (such as log-in information, language settings) in such a way that you do not have to repeat it constantly.

A persistent cookie expires at a specific date or after a specific length of time. For the persistent cookie’s lifespan set by its creator, its information will be transmitted to the server every time the user visits the website that it belongs to, or every time the user views a resource belonging to that website from another website (such as an advertisement)

When you visit our website, our partner companies also store third-party cookies on your device. The cookies contain information about how our website is used, e.g. which pages and products were visited. The data is collected in a pseudonymized form by assigning an identification number, which is not combined with any other personal data you may have provided to us.

You can delete cookies in your browser settings at any time or prevent them from being stored, although the latter may result in a restriction of the functionality of our website for you. In the relevant sections of this Privacy Policy, we explain which technologies that are comparable to cookies are used on our website and how you can object to the use of cookies and other technologies with the individual third-party providers.

2. Ordering from Teelub / User Account

2.1 If you want to order something in our online store, it is necessary for the conclusion of the contract that you give us the personal data we need to process the order. The mandatory data required to process the contract is marked as such; all other data you provide is voluntary. You can either enter your data only once for the order or use your email address to set up a password-protected user account with us, in which your data can be stored for later purchases until you revoke your consent. You can deactivate or delete the data and the user account at any time via the account.

To prevent unauthorized access to your personal data by third parties, the order process is encrypted using TLS technology.

Payment via PayPal as well as Debit card or credit card are processed by PayPal, 2211 North First Street San Jose, California 95131 (“PayPal”). For information about data protection at PayPal, please refer to PayPal’s privacy policy: https://www.paypal.com/us/webapps/mpp/ua/privacy-full.

We also pass on your order and address data to various common carriers, depending on your delivery choices, shipping rates, and your chosen delivery destination.

The legal bases for the processing of personal data as part of order processing are to perform under a contract and our legitimate interests. Due to commercial and tax regulations, we are obliged to store your order, address, and payment data for a period of ten years.

2.2 After you place an order, we will process your order and address data to send you a personalized email asking you to rate our products. By obtaining ratings, our aim is to improve our services and adapt them to our customers’ wishes. We use the Judge.Me software of Judge.Me Ltd, C/O Buckworths, 2nd Floor, 1-3 Worship Street, London, England, EC2A 2AB.

For the purpose of sending the feedback email (and in the event that a moderation or conciliation procedure is conducted via Judge.me following negative feedback), we pass on your email address, name, order number, product types and a unique ID to Judge.me for identification purposes and in order to generate a feedback link.

The legal basis for the processing is our legitimate interests. If you no longer want your data to be used for this purpose, you can object to this at any time. Just click on the unsubscribe link included with each email or send a message using the contact details.

3. Communication with Teelub

3.1 Establishing contact

If you contact us via a contact form, email or telephone, we process the data provided by you for the purpose of processing your inquiry and for advertising purposes. We use the Google Workspace service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA to coordinate and process emails, which means that Google gains access to the data. The legal basis for the processing is our legitimate interests. If the aim of establishing contact is to conclude a contract, then an additional legal basis is to perform under a contract.

Third-party provider information: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

Google Privacy policy: https://policies.google.com/privacy

4. Processing of data for web analytics

4.1 Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC (“Google”). Google uses cookies (see Section 1.2), which enable an analysis of your use of our website. The information generated by the cookie about usage is usually transferred to a Google server and stored there. However, due to the activation of IP anonymization on our website, where applicable, your IP address will first be shortened by Google. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website and internet use.

The IP address transmitted by your browser in the context of Google Analytics will not be combined with other data held by Google.

You can prevent the storage of cookies by selecting the appropriate settings in your browser software; however, please note that if you do this you may not be able to use the full functionality of our website. You can also prevent the data generated by the cookie and relating to your use of the website (including your IP address) from being recorded and processed by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout/.

This website uses Google Analytics with the “_anonymizeIp()” extension. Consequently, IP addresses are further processed in shortened form, so that any personal association with the data subject can be ruled out. As far as the data collected about you relates to you personally, that association is therefore ruled out immediately and the personal data thus erased without delay.

We use Google Analytics to analyze and regularly improve the use of our website. The statistics this yields allow us to improve our website and make it more interesting for you as a user. The legal bases for our use of Google Analytics are your consent and our legitimate interests.

Third-party provider information: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. See also the terms of use (https://www.google.com/analytics/terms/us.html) and privacy overview (https://support.google.com/analytics/answer/6004245? ) for Google Analytics as well as Google’s privacy policy: https://policies.google.com/privacy.

4.2 Matomo

Our website also uses the web analytics service Matomo from InnoCraft Ltd. This service allows us to track movements on our website (so-called heat maps). These make it possible to see how much time you spend on which pages, how far you scroll, the movement of your mouse and how often you click on certain links and buttons. Your keystroke data, i.e. your entries in input fields, are not recorded. Matomo uses cookies (see point 2.1 b) to collect this information about your behavior, as well as the following information about your device: IP address of the device (only collected and stored in an abbreviated, anonymized form), screen size, device type (unique device identifiers), browser used, geographic location (country only) and language preferred when viewing the online offer. InnoCraft Ltd stores the information on servers for 30 days, after which the data is deleted. Neither InnoCraft Ltd nor we will merge or associate the information with any other data about you, and it will not be used to identify individual users. The data collected by InnoCraft Ltd is only used for our internal evaluation of the user behavior when interacting with our online offer. It is used to improve aspects of user-friendliness of our website. To the extent that you have given us your consent, the legal basis for processing is your consent, and otherwise the legal basis is our legitimate interests.

You can prevent the storage of cookies by selecting the appropriate settings in your browser software; however, please note that if you do this you may not be able to use the full functionality of our website. This will place an opt-out cookie which prevents recording when you visit our website in future. Please note that if you delete all cookies on your device, this opt-out cookie will also be deleted; in this case, if you still wish to object then you must place the cookie again using the above button. The opt-out cookie is set per top-level domain, per browser and per device, and only prevents the recording of data for this website. 

Third Party Information: InnoCraft Ltd, 7 Waterloo Quay PO625, 6140 Wellington, New Zealand. For more information about InnoCraft Ltd.’s privacy practices, please see their privacy policy: https://matomo.org/privacy-policy/.

5. What are my rights?

If you have given your consent to the processing of your data, you can revoke this consent with future effect at any time. This does not affect the lawfulness of processing carried out on the basis of the consent before you revoke your consent.

If we base the processing of your personal data on our legitimate interests, you are entitled to object to the processing. This is the case if the processing is not necessary in particular for the performance of a contract with you, which was described by us in each case with the description of the individual functions. When exercising such a right of objection, we ask that you explain the reasons why we should not process your personal data as carried out by us. In the event that your objection is justified, we will examine the situation and either stop or adjust the data processing or point out to you the compelling legitimate reasons on the basis of which we will continue processing.

However, you can of course object to the processing of your personal data for advertising or web analytics purposes at any time without giving reasons.

As described in the relevant sections, we sometimes use external service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions and are regularly checked.

The personal data processed by us is generally erased or blocked as soon as the purpose of storage ceases to apply. Data may be stored for a longer period if this has been provided for by laws or other rules to which we as the controller are subject. The data will also be blocked or erased once a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or performance of a contract.

Further processing operations may be required for contests and other promotional campaigns. In such cases we will inform you in the context of the respective promotional campaign.

6. With whom we share your information

We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:

• Authorized service providers: We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our websites’ functionality, and supporting contests, sweepstakes, surveys and other features offered through our websites. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
• Business partners: When you make purchases or engage in promotions offered through any of our websites or our services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant’s offer or program, you authorize us to provide your email address and other information to that merchant.
• Legal demand: In response to a subpoena or similar investigative demand, a court order, or request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
• Suspected fraud: When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our websites’ terms and conditions or other agreements or policies.
• Corporate transaction: In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties. These entities or their servers may be located either inside or outside the United States.

We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share it with third parties to develop and deliver targeted advertising on our websites and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to our websites and the most popular features or services accessed. This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising.

7. Is My Information Secure?

We use reasonable measures to secure our website and any private information you submit to us against loss, tampering, unauthorized access, and other malicious acts. For example, we use SSL connections when possible to protect your data while it is in transit (for example login data and customer orders). However, no data transmission over the Internet is completely secure, so we cannot completely guarantee the security of any data. You use our services at your own risk, and are responsible for taking reasonable measures to secure your password, information, and account.

8. Do-Not-Track (“DNT”) Requests

Due to lack of technical standards across browsers, we do not respond to DNT signals.

9. Consumer Privacy Act (“CCPA”) – for California residents

This Section 9 applies only to users of our store who are California residents. As used in this Section, “Personal Information” in this Section 9 means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, or as otherwise defined by the California Consumer Privacy Act of 2018 (California Civil Code §§ 1798.100 to 1798.199) and its implementing regulations, as amended or superseded from time to time (“CCPA”).

9.1 CCPA Disclosure

The chart below provides the categories of Personal Information (as defined by the CCPA) we have collected, disclosed for a business purpose, sold, or used for business or commercial purposes in the preceding twelve (12) months since this California Resident Privacy Notice was last updated, as well as the categories of sources from which that Personal Information was collected, and the categories of third parties with whom we shared Personal Information. The examples of Personal Information provided for each category reflect each category’s statutory definition and may not reflect all of the specific types of Personal Information associated with each category.

9.2 Use of Personal Information

We collect, use, and disclose your Personal Information in accordance with the specific business and commercial purposes as described in this Policy.

9.3 Collection of Personal Information

In the preceding twelve months since this notice was last updated, we have collected Personal Information from the following categories of sources:

• You/Your Devices: You or your devices directly.
• Users: Other users of our services.
• Affiliates.
• Analytics Providers.
• OS/Platform Provider: Operating systems and platforms.
• Social Networks.
• Partners: Business partners.

9.4 Disclosure of Personal Information

We share your Personal Information with the following categories of third parties:

• Affiliates.
• Analytics Providers.
• Vendors: Vendors and service providers.
• Integrated Third Parties: Third parties integrated into our Services.
• Third Parties as Legally Required: Third parties as required by law and similar disclosures.
• Third Parties in Merger/Acquisition: Third parties in connection with a merger, sale, or asset transfer.
• Third Parties with Consent: Other third parties for whom we have obtained your permission to disclose your Personal Information.

9.5 Right to Know and Access

You may submit a verifiable request for information regarding the: (i) categories of Personal Information collected, sold, or disclosed by us; (ii) purposes for which categories of Personal Information are collected or sold by us; (iii) categories of sources from which we collect Personal Information; (iv) categories of third parties with whom we disclosed or sold Personal Information; and (v) specific pieces of Personal Information we have collected about you during the past twelve months.

9.6 Right to Delete

Subject to certain exceptions, you may submit a verifiable request that we delete Personal Information about you that we have collected from you.

9.7 Verification

Requests for access to or deletion of Personal Information are subject to our ability to reasonably verify your identity in light of the information requested and pursuant to relevant CCPA requirements, limitations, and regulations. To verify your access or deletion request, we may request that you provide us with personal information that matches the identifying information that you have already provided to us.

9.8 Authorizing an Agent

To authorize an agent to make a request to know or delete on your behalf, please email us at support@teelub.com

9.9 Submit Requests

To exercise your rights under the CCPA, please send an email to support@teelub.com. Only you or an agent duly authorized to act on your behalf may submit verifiable consumer requests related to your Personal Information. A verifiable consumer request must:

• provide sufficient information that allows Teelub to reasonably verify the requestor’s identity; and
• describe the request with sufficient detail that allows Teelub to properly understand, evaluate, and respond to it.

9.10 Right to Equal Service and Price

You have the right not to receive discriminatory treatment for the exercise of your CCPA privacy rights, subject to certain limitations. Teelub may offer certain financial incentives to the extent permitted by the CCPA that result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive that is offered will reasonably relate to California consumers’ personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program would require prior opt in consent, which may be revoked at any time.

9.11 Shine the Light

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits California consumers to request certain information regarding Teelub’s disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to support@teelub.com.

10. Children’s Online Privacy Protection

Teelub is not intended or directed at individuals under the age of 13. We do not knowingly collect or keep any information of children under the age of 13. If we discover it, we will delete it as soon as possible.